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Trend Micro OfficeScan 10 – Some thoughts

September 1st, 2009 | 48 Comments | Posted in Security, Software

So, just some thoughts about Trend Micro OfficeScan 10. Its been some months now, since the GM build release of OfficeScan 10. And most people should have had enough time to test it properly. So what are the current pros and cons? Should you upgrade, or wait a bit longer? Anyone?

In my opinion:
It depends on your values.
You should upgrade if the new features appeals to you. The Device Control, and the Smart Network stuff.

But, performance wise, there are still some issues. E.g.: Extracting a Windows XP cd (from an ISO file) takes at least 50% more time with OfficeScan 10 (using Winrar). This is with conventional scan mode, I get about the same results with Smart Scan, but you can’t really compare it, since its not cached.

In addition, the Trend Micro Unauthorized Change Prevention Service (tmbsrv.exe) is a nice feature, but I believe it requires a bit more resources than the old Watchdog service.

So what about the stand alone scan server? I haven’t had time to test this one properly, at least not performance wise. So if anyone has done any real performance testing, with 100-500+ clients, I would really like to know. At least Trend Micro managed to get something right with the new Smart Scan feature. If what I’m seeing is correct, the impact on the network is really low. Sending those hashes back and fourth doesn’t consume that much bandwidth. Yay!

And just one last tip: When you install OfficeScan 10, install the integrated scan server. Even though you`re not planning to use it. Why? Because its really complicated to install it after you`ve finished the installation of the OfficeScan server. Just install it, and remove it from the list of scan servers in the GUI.

Anyway, if my sense of time is correct, its about two weeks left, until the Service Pack 1 of OfficeScan 10 is released to the public. The beta looked okay, but I`m really curious whether or not they managed to fix some of those performance issues.

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Howto: Reset password Trend Micro Control Manager 5.0

April 16th, 2009 | No Comments | Posted in Security, Software

Forgot the password to you root/admin account to Trend Micro Control Manager 5.0 (TMCM)?

How to reset the password to one of your Trend Micro Control Manager 5.0 accounts:

1. Stop the TMCM services:
2. Launch the SQL Server manager of choice.
3. Open the “tb_Account” table of your Trend Micro Control Manager database.
4. Find the user you want to reset, and note down the GUID of the user.
5. Find and open the “tb_UserInfo” table.
6. Find the account you want to reset the password for (using the GUID you located earlier).
7. Modify the “password” field for the user, and set it to: “96e79218965eb72c92a549dd5a330112”
8. Start the TMCM services.

And log in with the account you modified using the password: “111111”

Find more information about this topic in the Trend Micro Knowledge base:
http://esupport.trendmicro.com/Pages/Resetting-the-password.aspx
http://esupport.trendmicro.com/Pages/Resetting-TMCM-password-with-OSQL-commands.aspx

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